Our Company

Sceptre Management Solutions, Inc. was founded 1997 by Gail O’Dell Collins for the purpose of helping independent dialysis programs and nephrology practices become successful. Sceptre serves clients across the U.S.

Because Sceptre puts its clients first, phones are always answered by people. One call to your Sceptre representative is all you need to have all of your questions answered; no transfering from department to department to find out what is happening with your account. Management is very involved and always available to clients. Monthly reports contain lots of data in an easy-to-understand format. Custom reporting is also available.

Making sure you obtain every dollar available to you is important so Sceptre’s staff carefully reviews the information you send for billing to make sure it is complete. In this way, more claims are paid correctly the first time they are submitted. Sceptre can also assist with negotiating contracts with payers, checking patient insurance and treatment authorizations.

Sceptre wants its clients to thrive and so it offers assistance in all areas of facility management. Sceptre can help a facility with cost controls and all areas of facility management.

Additionally, Sceptre does not require a facility or practice to use a specific EMR or, for that matter, any EMR. Instead, Sceptre’s clients are free to choose the EMR of their choice and Sceptre works with the EMR company to obtain the information needed for billing. Clients without an EMR are able to quickly and easily submit data to Sceptre in a variety of ways according to their individual situations.

Sceptre’s office is located north of Salt Lake City, UT, and all of its employees work from this location.

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A few places we service

Gail Collins

Founder and CEO

About Gail

Ms. Collins started in the renal industry in the 1980’s as a practice manager for a nephrology group. She also managed their dialysis facility and opened three additional dialysis facilities for the doctors. The physicians sold the facilities to Renal Treatment Centers and Ms.Collins worked her way up to Regional Vice President overseeing 50 facilities at one point.

While working for RTC, Ms. Collins realized that independent dialysis facilities often struggled because they did not know how to bill properly. In 1997, Ms. Collins left RTC and founded Sceptre to help independent and hospital-based dialysis programs become successful.

In addition to providing exceptional dialysis billing services, Ms. Collins also offered to assist facilities with controlling labor and supply costs. By increasing reimbursement and controlling costs, Sceptre’s clients were able to thrive like never before.

Having successfully run a nephrology practice, Ms. Collins used her experience and expertise to train Sceptre staff how to bill successfully for nephrologists and assist physicians and practice managers in running their practices efficiently and effectively.

In 2011, Ms. Collins created and helped to develop dialysis-specific inventory management software. The web-based program allows dialysis facilities to control their inventory and supply costs easier and more efficiently than ever before. Dialysis-specific reporting features give clients information about their inventory and supplies instantly with a few clicks of a mouse, including data broken down by treatment. To learn more about this innovative program, click on the following link to be transferred to the MySupply Tech website: www.mysupplytech.com.

Ms. Collins has a degree in Business Administration fromthe University of Tulsa. She is a former board member of the National Renal Administrators Association and is actively involved in both the renal industry and medical billing industry.

Rick Collins


About Rick

Mr. Collins joined Sceptre in 2000, bringing with him 20 years marketing experience in the newspaper industry. In order to learn the dialysis industry, he worked as a biller in addition to creating and implementing marketing strategies for Sceptre.

A key to success in a billing company is to stay continually informed of the ever-changing regulations that affect the renal industry. Over the years, Mr. Collins has become a nationally recognized authority on renal billing and currently writes a monthly column in Renal Business Today, “Billing Solutions.” In his column, Mr. Collins answers renal billing questions from readers across the U.S. and provides updates and insights on regulations and practices affecting the renal industry.

Mr. Collins holds a Bachelor’s Degree in Communications from Brigham Young University and a Master’s in Industrial/Organizational Psychology from the University of Tulsa. He and his wife are parents to seven children and have 17 grandchildren.

Jennifer Hicks

Vice President

About Jennifer

Ms. Hicks joined Sceptre in 2001 after completing her Bachelor’s Degree in Communications at Brigham Young University. After successfully working as a renal biller, Ms. Hicks was assigned to work with Human Resources and promoted to Vice President. She also assists in marketing and represents Sceptre at various conferences across the country.

Jennifer completed her MBA in 2016 and looks forward to learning and growing with Sceptre.  She is the wife of an incredibly smart, fun and handsome man.  Jennifer and her husband enjoy raising two of the most amazing children together.

LuAnn Calder

Director of Reimbursement

About LuAnn

Ms. Calder joined Sceptre in 2007 bringing with her 22 years of experience in the health care industry. After working successfully with several of Sceptre’s largest clients, she was promoted to Director in 2009. Overseeing the biggest era of growth in Sceptre’s history, she oversees a staff of more than 20 billers.

In addition to her management expertise, Ms. Calder is a repository of information regarding renal billing regulations throughout the U.S. She is the mother of four children and recently became a grandmother.

Sarah Tolson

Director of Training

About Sarah

After graduating high school in 2001, Ms. Tolson attended an institute to obtain a national certification in Medical Billing and Coding. After becoming certified, Ms. Tolson worked in a physician’s office with more than 6,000 active patients handling all aspects of billing. She joined Sceptre in 2009 and was assigned to work with Sceptre’s largest client.

Ms. Tolson’s thirst for learning combined with excellent customer service skills resulted in her becoming a knowledgeable and well-respected member of Sceptre’s staff. She was promoted to Director of Training in 2011 and works full time with Sceptre employees to keep them trained on ever-changing billing regulations in the renal industry and excellent customer service skills.

Steven Lassig

Director of IT

About Steven

Mr. Lassig joined Sceptre in 2012.  He has had over 15 years of experience in the IT industry and enjoys focusing on reporting, analytics and database development.  He has worked for small and large, publicly traded companies alike.  Steven played a key role in developing Sceptre’s data warehouse, which has enabled Sceptre to provide clients with new, in-depth, and customizable data reports.

Steven’s experience allows him to quickly provide Sceptre and clients with real time, accurate data to aid in account analysis and to speed reimbursement.  As Sceptre’s Director of I.T., he manages Sceptre’s data and networks and oversees development and implementation of cutting edge technology to keep Sceptre innovative, accurate and efficient.

Learn More

To find out how Sceptre can help you specifically, contact Jennifer Hicks at 801-775-8010 or click on her email link on the Contact Us page.