Compare Your Costs

• Staffing
  • Hiring billing staff
  • Billing staff training
  • Billing staff turnover
  • Billing staff efficiency
  • Integrity/trustworthiness of billing staff
  • Number of billing staff
  • Staff wages and benefits
  • Staff vacations and sick leave
  • Do you have time to follow up on your staff’s efficiency?
  • To what standards do you hold your billing staff? Are they as productive as you could be? Do you know what standards of efficiency to hold them to?
  • How knowledgeable is your staff about billing for your services?
  • What does your staff do with rejected claims? Do they write them off or file another claims without fixing the problem?
  • How diligent is your staff on following up on unpaid claims?
  • Is your staff writing off services that could have been collected?

• Accounts Receivable
  • Many patient accounts over 90 days
  • Many rejected claims due to billing errors, timely filing
• Billing and Your Patients
  • How much time does your staff spend answering billing questions?
  • How much does it cost you to prepare and send statements to patients?
• Software and Hardware
  • Billing software and software upgrades
  • Billing hardware expense
• Reporting
  • Do you receive timely reports that help you easily identify your accounts receivable?
• Compliance
  • Do you feel secure in the event of a Medicare audit of your billing policies and practices?
  • Our billing services often cost you less than doing it yourself. Even if it didn't, wouldn't it be worth it to eliminate a lot of headaches and worries?

To see how Sceptre can help you increase your reimbursement, save money, and relieve a lot of headaches, click here


Using Another Billing Service?

Questions to Ask About Your Billing Service

• Industry Knowledge
  • Do they specialize in dialysis and/or nephrology?
  • Are they aware of and billing all of your reimbursable charges?
• Industry Comparison
  • Do they comply with national healthcare billing standards?
  • What are their policies and procedures on following up on unpaid claims?
• Accounts Receivable
  • How many days are in accounts receivable?
  • How much of your accounts receivable is over 90 days?
  • How easy is it to get specific information about accounts receivable?
• Reporting
  • How often do you receive reports?
  • Are the reports easy to understand?
• Customer Service
  • How easy are they to work with when you have a problem or concern?
  • How easy is it to speak with a manager?
  • Are concerns resolved to your satisfaction?
  • How clearly do they answer your questions when you contact them?
  • Do they simply enter data and blame you if charges are not captured?
• Fees
  • How are their fees assessed? Are they based on what they collect, or is it any other way?
  • Are there hidden or extra fees?
• Confidence and Compliance
• Do you have confidence in your billing company if you were to be audited by Medicare?
• Would you be confident in the event of a Medicare audit?

When you consider unpaid claims and days in accounts receivable, how much is your current billing service costing you? Would you be confident in the event of a Medicare audit?